MChat

AI chatbots for WhatsApp, Instagram, Facebook and your website

Every enquiry answered. Even at 11pm.

Your customers message you on four different apps. I build a chatbot that answers them straight away, books them in, and hands the tricky ones to your team, all in one inbox. Then I keep improving it every month.

WhatsApp Ransley See pricing
RBBuilt and run by Ransley Bhimsan, in Durban. Every build, personally.
YB
Your BusinessOnline
Today
Hi, do you have anything open Saturday morning?
Hi Thandi, yes. Saturday has two times open:
09:0010:30
10:30 please
Done, you're booked for Saturday at 10:30. I'll send a reminder on Friday. Anything else I can help with?

The problem

Slow replies quietly cost you customers.

"How much is it?""Are you open today?""Can I book for Saturday?""Do you deliver to Umhlanga?""Is anyone there?"

The same questions arrive all day, across WhatsApp, Instagram, Facebook and your website. Your team answers between everything else, and the late night messages wait until morning.

When nobody answers, people don't wait. They message the next business. A chatbot that answers in seconds, and knows when to hand over to a person, keeps those customers with you.

What you get

A chatbot that sounds like you, and one inbox for everything.

Answers in your voice

Trained on your website, your prices and your FAQs. It answers questions, captures details and books appointments the way your best staff member would.

Every channel, one inbox

Messages from every channel land in one shared inbox, on the web or in the MChat Inbox app on your phone.

WhatsAppInstagramFacebookWebsite chat
Download on the App Store Get it on Google Play

A person when it matters

Complaints, big orders and anything sensitive go straight to your team with the full conversation, so nobody has to repeat themselves.

Better every month

I read the real conversations, see where people get stuck, and improve it. It's not a project that ends at launch.

At a glance

What MChat can do.

Your build starts with what your customers need most. Everything else is there when you're ready.

Answers from your own contentTrained on your website, price lists and documents
Bookings and appointmentsCustomers pick a time without calling
Lead captureNames, numbers and needs collected before you reply
Human handoverYour team takes over with the full chat in view
Shared team inboxWeb, iPhone and Android, with roles per team member
Proactive messagesReminders, follow ups and updates sent for you
80+ languagesCustomers can write in the language they're comfortable in
CRM and ticketingConversations flow into tools like Salesforce
Reports and ratingsSee what people ask, how fast they get answers, and how they rated the chat

Also possible

Voice agents that answer phone calls, and an email channel in the same inbox.

How it works

Live in about four weeks.

You give me a few hours of your time. I do the rest.

  1. Week 1

    We talk

    I learn your business, your customers and the questions they ask most.

  2. Week 2

    I build

    Answers, bookings, lead capture and handover rules, set up on your channels.

  3. Week 3

    We test together

    Your team tries to break it. I fix whatever they find.

  4. Week 4

    Live

    Customers start getting answers. From here I review and improve it every month.

Built by MChat

Manna: a WhatsApp assistant for churches.

I designed and built Manna to help churches care for people beyond Sunday. It's now on its third version, rebuilt around how people actually used it, and a church is using it today.

  • Prayer requests routed to a real person
  • Events, RSVPs and an events portal
  • Sermon uploads members can ask about
  • Home group matching and pastoral bookings
Manna

Manna runs on the same tools, inbox and approach your business would get.

Visit getmanna.ai →

Pricing

Three ways to run MChat.

Every package includes your chatbot, your WhatsApp number and the shared inbox. The difference is how closely I look after it. Prices are per month, excluding VAT.

Essentials

R24,000 / month

Your chatbot, running and kept sharp.

  • Chatbot designed and built by Ransley
  • WhatsApp, Instagram, Facebook and website chat
  • Shared inbox on web, iPhone and Android, with logins for your team
  • AI agent and knowledge base tuned every month
  • Monthly report on chats, answers and your team's reply times
  • Support when you need it, at no charge
Ask about Essentials

Growth

Recommended
R36,000 / month

Everything in Essentials, plus a monthly sit down on what's working.

  • Monthly review meeting, going through real customer chats
  • Printed report you can share with your team or family
  • WhatsApp account health check: quality rating, messaging limits and number status
  • Clear recommendations on what to fix or automate next
  • Training and ongoing help for your staff
Ask about Growth

Partner

R48,000 / month

Everything in Growth, plus someone watching your chats every day.

  • Your Account Lead monitors chats daily and flags missed or slow replies
  • 4 hours of new features or changes included every month
Ask about Partner

WhatsApp message fees. Meta charges these in US dollars, straight to your own card. You pay exactly what Meta charges with nothing added, and the invoice is in your name so you can claim the VAT. See what yours will cost.

New features and integrations outside your package are quoted before any work starts.

About

Hi, I'm Ransley.

I've been building for businesses since 2012. I've run Meta ad campaigns, designed loyalty programmes, built booking systems and shipped chatbots. MChat grew out of that work.

What I learned is simple: most businesses don't need more software. They need someone who understands how their customers talk, and builds something that answers them properly.

I lead every build myself. The person you speak to is the person who builds it, and the person who keeps improving it.

Ransley Bhimsan, founder

Talk to Ransley

Tell me about your business.

Send me a WhatsApp and tell me what your customers ask most. I'll take it from there.

WhatsApp Ransley