MChat

AI chatbots for WhatsApp, Instagram, Facebook and your website

Every enquiry answered. Even at 11pm.

Customers message you on WhatsApp, Instagram, Facebook and your website. I build a chatbot that answers them straight away, books them in and passes the tricky ones to your team, all in one inbox.

WhatsApp Ransley See pricing
RBBuilt and run by Ransley Bhimsan, in Durban.

The problem

Slow replies quietly cost you customers.

"How much is it?""Are you open today?""Can I book for Saturday?""Do you deliver to Umhlanga?""Is anyone there?"

The same questions arrive all day, across WhatsApp, Instagram, Facebook and your website. Your team answers between everything else, and the late night messages wait until morning.

When nobody answers, people don't wait around. They message the next business. A chatbot that answers in seconds, and knows when to hand over to a person, keeps those customers with you.

What you get

A chatbot that sounds like you, and one inbox for everything.

Answers in your voiceTrained on your website, prices and FAQs, so it answers the way your best staff member would
Every channel, one inboxWhatsApp, Instagram, Facebook and website chat in one place, on the web or the MChat Inbox app
A person when it mattersComplaints, big orders and anything sensitive go to your team with the full conversation
Bookings and appointmentsCustomers pick a time without calling
Leads and remindersDetails collected before you reply, and follow ups sent for you
80+ languagesCustomers can write in the language they're comfortable in
Download on the App Store Get it on Google Play

Also possible

Voice agents that answer phone calls, and an email channel in the same inbox.

How it works

Live in about four weeks.

You give me a few hours of your time. I do the rest. Build has its own timeline, agreed after discovery.

  1. Week 1

    We talk

    I learn your business, your customers and the questions they ask most.

  2. Week 2

    I build

    Answers, bookings, lead capture and handover rules, set up on your channels.

  3. Week 3

    We test together

    Your team tries to break it. I fix whatever they find.

  4. Week 4

    Live

    Customers start getting answers, and we keep refining from what they ask.

Built by MChat

Manna: a WhatsApp assistant for churches.

I designed and built Manna to help churches care for people beyond Sunday. It's now on its third version, shaped by watching how people actually use it.

  • Prayer requests routed to a real person
  • Events, RSVPs and an events portal
  • Sermon uploads members can ask about
  • Welcome and registration for new people
Manna

Manna runs on the same tools, inbox and approach your business would get.

Visit getmanna.ai →

Pricing

Three ways to work with MChat.

A once-off fee to build it properly, then monthly support based on your size, agreed with you upfront. Prices exclude VAT.

Answer

From R24,000 once-off

+ from R4,000 a month

A chatbot that answers your customers and books them in.

  • A chatbot built for youTrained on your website, prices and FAQs, and written in your voice.
  • WhatsApp, Instagram, Facebook and website chatCustomers message you wherever they already are.
  • Bookings, enquiries and leadsIt books appointments and collects details before your team replies.
Ask about Answer

Connect

Recommended
From R36,000 once-off

+ from R12,000 a month

Everything in Answer, connected to the software your business already runs on.

  • Everything in AnswerYour chatbot, channels and bookings.
  • Linked to your softwarePayroll, HR, CRM, bookings, stock or staff monitoring. Details from chats go straight in, no retyping.
  • Answers from your own dataPeople ask on WhatsApp and get real answers, like a payslip or an order status.
  • Reports and alerts on WhatsAppDaily reports or alerts from your systems arrive on your managers' phones.
Ask about Connect

Build

From R100,000 once-off

+ monthly quoted after discovery

Your own product, run on WhatsApp, with web apps and dashboards for your team.

Example: MannaOur own product for churches. The church family uses WhatsApp. Pastors run it from a web dashboard.

  • Everything in ConnectChatbot, channels and links to your software.
  • Your own product on WhatsAppYour customers or members only ever use WhatsApp. Nothing to download.
  • Web apps and dashboards for your teamYour own portal to manage bookings, people, content and reports.
  • Discovery firstWe map where your team loses time or sales, then design around it. Final price quoted after.
Book a discovery call

Every plan includes

Shared inbox and appYour team replies from one place, on the web or the MChat Inbox app.
A person when it mattersTricky chats go to your team with the full conversation.
Keep your numberWe move your existing WhatsApp number across.
Monthly tuningI read real conversations and improve it every month.
Monthly reportWhat people asked, how fast they got answers, how they rated it.
WhatsApp health checkQuality rating, messaging limits and number status, watched for you.
Training and helpYour staff learn the inbox, and help is a WhatsApp away.

Why a once-off fee? It pays for the work to get you live properly: designing your chatbot, writing its knowledge base, setting up your number and message templates, building any connections or apps, and testing and training with your team.

Monthly support. Covers hosting, support and monthly improvements. The figure shown is where it starts; yours depends on your size and is agreed with you before we start.

WhatsApp message fees. Meta charges these in US dollars, straight to your own card. You pay exactly what Meta charges with nothing added, and the invoice is in your name so you can claim the VAT. See what yours will cost.

LBLumi Beauty Studio

Hi, do you have anything open Saturday morning?

Hi Thandi, yes. 09:00 or 10:30. Which suits you?

10:30 please

Done, you're booked for Saturday at 10:30. I'll remind you on Friday.

Answer example. A salon or pharmacy answering questions and taking bookings at 11pm.
HRCompany HR

Can I get my payslip?

Here's your October payslip.

📄 Payslip October.pdf

Next morning, on the manager's phone

Daily report: 42 staff active yesterday, 3 inactive for over 30 minutes. Tap to see who.

Connect example. Staff get their payslip from the payroll system on WhatsApp, and managers get a daily activity report.
Manna demoHope City Church (example)

Events

Bible studySat 8am18 / 25
Youth nightFri 6pm31 / 40

Care requests

Nothing new.

New this week

3 new membersWelcomed automatically

This is a demo. Tap the replies to try it. The real Manna answers anything the church has taught it. getmanna.ai

FAQ

Questions people ask.

What is the once-off fee for?

It pays for the work to get you live properly: designing your chatbot, writing its knowledge base from your business, setting up your number and message templates, building any connections or apps, and testing and training with your team.

Is there a monthly cost?

Yes. Monthly support covers hosting, support, monthly improvements and your report. Answer starts from R4,000 a month and Connect from R12,000 a month. Build is quoted after discovery. Your exact figure depends on your size and is agreed with you upfront, before any work starts.

Does WhatsApp charge for messages?

Meta charges for some messages, billed in US dollars straight to your own card, at cost. See what yours will cost.

Can I keep my WhatsApp number?

Yes. We move your existing number across, so your customers message the same number they always have.

Can my staff still reply themselves?

Yes. Your team replies from the shared inbox on the web or the MChat Inbox app, and the chatbot hands over whenever a person is needed.

Can I change things later?

Yes. We update answers, flows and features as your business changes. Bigger new features are quoted before any work starts.

How long does setup take?

About four weeks for most businesses. Build is quoted with its own timeline after the discovery session.

Is my customers' data safe?

Your customer conversations belong to you. We only use them to run and improve your assistant, never sell or share them, and we work in line with POPIA.

Ransley Bhimsan, founder of MChat

About

Hi, I'm Ransley.

I've been building tech solutions for businesses since 2012, specialising in Meta's platforms. Along the way I've designed loyalty programmes, built booking systems and shipped chatbots. MChat grew out of that work.

What I learned is that most businesses don't need more software. They need someone who understands how their customers communicate and builds something that answers them properly.

I lead every build myself. The person you speak to is the person who builds it and keeps improving it.

Ransley Bhimsan, founder

Talk to Ransley

Tell me about your business.

Send me a WhatsApp and tell me what your customers ask most. I'll take it from there.

WhatsApp Ransley