m-chat chatbot platform feature

Everything you'd
expect from a
chatbot platform

Everything you'd expect from a chatbot platform

Fully capable and flexible, m-chat is the most easiest chatbot platform that delivers faster and automated chats at scale.

Build bots easily with a
no-code bot builder

Build bots easily with a no-code bot builder

Our most advanced and easy to use no-code chatbot builder
that enables you to build any kind of chatbot.

build bot
visual m-chat

Visual editor

Build a bot like you're building a flow chart. Connect action blocks and define their actions on a no-code visual editor.

action block

40+ action blocks

Every conversation requires a variety of chat elements to make it fun and engaging. Choose from over 40+ elements.

pre templates

Pre-built templates

Choose from a wide variety of pre-built templates from our library to kick-start your bot-building activity.

outbound camp

Run outbound campaigns

Proactively start chats with your users by sending thema message across SMS and WhatsApp.

Build smart GPT chatbots
using AI Chatbot

Build smart GPT chatbots using AI Chatbot

Chatbots powered by ChatGPT help you assist visitors with any questions
they need to ask, leading to a enhance customer experience.

smart gpt
train model

Train models with website or files

In just 5 minutes, you can train a GPT chatbot using your website domain or a set of documents.

custom instruction

Provide custom instructions

Get answers to questions in a way that you want by sending custom instructions to the GPT model.

transfer human

Transfer to human

Not always will your AI chatbot know the answer, and when it happens, transfer the chat to a human agent.

retrain

Retrain frequency

Retrain your AI model at a defined time interval so that your bots always have the latest information.

feedback

Collect feedback

To improve your AI model and chat experience, collect and analyse feedback from each response.

Offer human assistance
with live chat

Offer human assistance with live chat

Offer human assistance to incoming chats from channels like web,
facebook, whatsapp, and sms in a single place using live chat.

human assitance
omni channels

Omni-channel view

Monitor, manage and engage all conversations happening across your website, facebook, SMS and WhatsApp in a single view.

saved views

Saved views

Use filters to find the chats that you are looking for and save them as a saved view for easy access.

routing rules

Routing rules

Efficiently distribute chats to agents using assignment rules defined by you.

SLA

SLA

Ensure quick responses by setting up SLAs your agents need to adhere to.

mobile app

Mobile app

Take control of chats on the go using our mobile app on iOS and Android.

Improve your chatbot
performance with analytics

Improve your chatbot performance with analytics

Examine chatbot analytics from a business-centric perspective, enabling
you to enhance your chatbots' performance for your business.

chatbot performance
chatbot analytics

Chatbot analytics

Review KPIs of your chatbot's performance across performance, acquisition, and engagement - and improve its results.

agent analytics

Agent analytics

Analyze data on your agents' interactions with customers to guide them in delivering improved chat experiences.

download csv

Download CSV

Utilize the chatbot data elsewhere in your reporting tools with a CSV export.

custom dashboards

Custom dashboards

Let us know about your needs, and we custom-build reports and dashboard.

raw data access

Raw data access

Get access to our analytics APIs and fetch data in real-time.