Manage all customer communications across Web, SMS, WhatsApp, and Facebook in a single live chat tool.
You only need one live chat tool to manage live chat conversations with your customers across web, facebook, whatsapp, and SMS.
If no agents are available to chat, your chatbot smartly collects their contact information so your agents can follow-up
Analyze data on your agents' interactions with customers to guide them in delivering improved chat experiences.
Receive notifications on your phone when a chat requires assistance, enabling you to jump in from anywhere.
Access all essential features needed by your agents to ensure a delightful chat experience while maintaining productivity.
Answer common questions in seconds with a library of pre-built responses enabling agility and consistency.
Know who you are talking to, so that you can avoid asking questions whose answers are known.
Connect your calendars and book meetings with prospects; eliminating email exchanges.
Jump into chats with proactive notifications when chats are assigned to you or a new message is received.
Use filters to create your view of chats helping you analyse and focus on those chats.
Get notified when your star prospects are speaking with the bot and take over those chats.
Find the chats you are looking for with advanced filters like assignee, CSAT, visitor properties, and more.
Tag chats that are to be remembered for future analysis with labels.
Create a set of rules allowing the system to assign chats to agents in the order of its assignment priority.
Fetch visitor information using HTTP requests to give agents more context on who they are speaking with.
Jot down pointers that help you remember the specifics of the chat with the user at a later date.
With the click of a button copy the entire chat transcript and log it in your internal systems.
Know where your users are speaking from with information like city, state, country, and zipcode.
Make your agents aware of the time left to reply to a chat; to maintain response times to your visitors.
Gather user feedback on their chat experience and provide feedback to agents.
Preview historical chats to get context on questions and answer them accordingly.
Sign up for a free account or book a demo to explore.